Privacy & Cookies Policy
Last updated: July 5, 2026
This Privacy & Cookies Policy explains how RideGro collects, uses, shares, and protects information when customers use the RideGro website, place an order, request delivery, request order placement, communicate with RideGro, or otherwise interact with RideGro services.
By using RideGro, placing an order, or communicating with RideGro, you agree to the practices described in this Privacy & Cookies Policy.
Information RideGro May Collect
RideGro may collect information reasonably necessary to operate the service, including:
Customer name;
Email address;
Phone number;
Billing information;
Order details;
Delivery address or delivery location;
Vehicle, lodging, property, or placement instructions when provided by the customer;
Preferred delivery or placement timing;
Substitution preferences;
Customer communications;
Delivery or placement confirmation photos;
Website usage data;
Device information;
Payment-related information;
Fraud prevention information;
Any other information reasonably necessary to process, fulfill, support, or document an order.
RideGro does not intentionally collect more customer information than reasonably necessary to operate, improve, protect, and support the service.
How RideGro Uses Information
RideGro may use customer information to:
Receive and process orders;
Process payments;
Source products;
Prepare and fulfill orders;
Manage substitutions;
Coordinate delivery or placement;
Communicate with customers;
Provide customer support;
Review refund, credit, cancellation, or order issue requests;
Confirm delivery or placement;
Maintain business records;
Prevent fraud or misuse;
Improve website functionality and customer experience;
Comply with legal obligations;
Protect RideGro, customers, personnel, service providers, access coordinators, and third parties.
Payment Information
RideGro may use third-party payment processors to process customer payments. RideGro does not intend to store full payment card numbers unless permitted and handled through approved payment processing systems.
Payment processors may collect and process payment information according to their own terms, privacy policies, security standards, and legal obligations.
Cookies and Website Technologies
RideGro may use cookies, pixels, analytics tools, browser storage, or similar technologies to operate the website, remember customer preferences, improve website performance, understand website usage, protect against fraud, support checkout functionality, and improve customer experience.
Customers may be able to adjust browser settings to block or limit cookies. However, some website features, checkout functions, account features, or order tools may not work properly if cookies are disabled.
Information Sharing
RideGro may share limited information when reasonably necessary to operate the service, complete an order, provide support, comply with law, protect rights and safety, or resolve an issue.
RideGro may share information with:
Payment processors;
Delivery personnel;
Order fulfillment personnel;
Customer support tools;
Technology vendors;
Website hosting providers;
Email or text communication providers;
Insurance providers;
Legal, tax, or professional advisors;
Access coordinators;
Vehicle operators, property operators, lodging operators, reception teams, building staff, parking operators, or other third parties when reasonably necessary for delivery or placement logistics;
Government authorities or law enforcement when required by law or necessary to protect rights, safety, or security.
RideGro does not intend for third-party access coordinators, vehicle operators, property operators, lodging operators, retailers, or delivery locations to receive more customer information than reasonably necessary for logistics, access, or delivery coordination.
Third-Party Access and Responsibility
RideGro may coordinate limited delivery or placement logistics with third parties, including vehicle operators, property operators, lodging operators, reception teams, building staff, access coordinators, parking operators, or other third parties.
Such third parties are not responsible for RideGro orders, payments, substitutions, refunds, credits, product condition, missing items, customer support, or delivery issues unless they separately agree in writing.
Delivery and Placement Photos
RideGro may take photos to confirm delivery or placement. Photos are intended to document that an order was delivered or placed at an approved location, vehicle, property, or placement area.
RideGro may retain delivery or placement photos for customer support, dispute resolution, fraud prevention, operational records, insurance purposes, or legal compliance.
Customers should not include sensitive personal information in delivery or placement areas unless necessary.
Customer Communications
By placing an order, customers authorize RideGro to contact them by email, phone, text message, website message, or other communication channels regarding:
Orders;
Substitutions;
Delivery;
Placement;
Access instructions;
Customer support;
Refunds or credits;
Account issues;
Policy updates;
Service-related matters.
Message and data rates may apply. Marketing communications, if any, may be subject to separate consent and opt-out rights under applicable law.
Data Retention
RideGro may retain customer information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce policies, and protect RideGro, customers, personnel, and third parties.
Customer Choices
Customers may contact RideGro to request assistance with privacy-related questions, account information, communication preferences, or other privacy concerns.
Certain information may be required to process orders, maintain records, complete transactions, comply with law, or resolve disputes.
Security
RideGro uses commercially reasonable efforts to protect customer information. However, no website, payment system, communication method, or electronic storage method can be guaranteed to be completely secure.
Customers are responsible for providing accurate contact information and for protecting their own devices, accounts, passwords, and communications.
Children
RideGro services are intended for adults and individuals legally able to place orders. RideGro does not knowingly collect personal information from children in violation of applicable law.
Updates to This Policy
RideGro may update this Privacy & Cookies Policy from time to time. Updated policies may be posted on the RideGro website or otherwise made available.
Continued use of RideGro after an update means the customer accepts the updated policy, unless applicable law requires a different process.
Contact
Questions about this Privacy & Cookies Policy should be directed to RideGro.
RideGro
Email: hello@ridegro.com
Website: ridegro.com
