Privacy Policy
Information We Collect
In RideGro, the privacy and security of our customers is our top priority. We make sure your experience with us is comfortable and safe. Below we detail the information we collect, how we use it and how we protect it:
1. Personal Information:
We collect personal data when you make a reservation, purchase additional products or interact with our website. This information may include:
• Full name
• Telephone
• Billing address
• Payment information (if applicable)
• Details of your vehicle reservation (pickup and drop-off date, location, etc.)
2. Order Information:
When you place an order for additional products (such as groceries or personal items), we collect:
• List of requested products
• Delivery information (address, time preferences, etc.)
This information allows us to properly manage your order and ensure that the vehicle and products are ready at the time of delivery.
3. Navigation Information:
We automatically collect certain data when you visit our website, such as:
• IP address
• Location data (if you enable geolocation)
• Browser type
• Pages visited and time spent on them
This helps us optimize your experience on the site, personalize content and ensure it functions correctly.
4. Turo Account Information:
If you make a reservation through Turo, we may receive certain data related to your account and vehicle rental, such as:
• Reservation details
• Reservation qualification
• Turo Comments
This allows us to offer you a seamless experience with both services.
5. Payment Information:
When you make a payment or purchase an additional service, we collect:
• Credit/debit card information or secure payment method
• Billing details
This information is processed through secure payment platforms such as PayPal or Stripe, and is not stored on our servers.
Use of Information
The information collected is used for the following purposes:
• Manage reservations and orders: To ensure that the vehicle and products ordered are ready for you at the agreed time.
• Improve our services: To personalize your experience and optimize the performance of the website.
• Customer Service – To respond to questions or concerns related to your reservations, payments and additional products.
• Make deliveries: To ensure that products arrive correctly, at the agreed place and time.
• Legal Compliance: To adhere to applicable laws and regulations.
Protection of your Information
We take appropriate measures to protect our customers’ personal and payment information. We use encryption technology and electronic security measures to prevent unauthorized access.
• Data Encryption: We employ advanced encryption technology to ensure payment information is processed securely.
• Restricted access: Only authorized personnel have access to sensitive information.
We do not share your data with third parties except as necessary to fulfill requested services, such as payment processing or product delivery.
Do we share your information with third parties?
We do not share your personal information with third parties for marketing purposes without your consent. However, we may share your data with trusted service providers who assist us in processing payments, delivering or improving our services. These providers are required to protect your information and use it exclusively for their stated purposes.
Your Rights
As a customer, you have the right to:
• Access the personal information we have about you.
• Correct any erroneous or outdated data.
• Request the deletion of your personal data, provided that our retention policies and applicable legal requirements are met.
• Opt out of receiving marketing communications at any time.
Privacy Policy Update
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or the law. We will notify you of any relevant changes by posting the updated version on our website.
Contact
If you have questions or concerns about this Privacy Policy or the handling of your personal data, please contact us through:
